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How do I send you my images?After you create an account, you can upload your files to our website during the order creation phase. Files must be in JPEG format.
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How long does it take to produce an album?The production of our albums is completed within 5 business days once the order is placed. If you want us to do the designs, the process may take longer up to 2 business days as the albums will be submitted for your approval before they are sent to print.
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Do you color correct my images?Yes, we color correct your images before printing.
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Do you check my layouts/images before printing?Yes. We notify you immediately in case there's something wrong with your layouts before printing them.
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Can I make changes to my order?We cannot guarantee this. The change you want to make may have already been initiated. Yet it could be possible to make changes if the production process has initiated. Contact us immediately and we will try our best to help you.
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Can I replace a spread or page?No, spreads or pages cannot be replaced. The whole product needs to be reprinted.
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Is there a discount on your samples?Yes, we offer 50% discount on samples.
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How many samples can I order?There is no limit to the number of studio samples your order.
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Do you ship worldwide?At the moment, we only ship within Europe and North America, but we are working to expand our map. Stay tuned if you live outside of these areas.
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How much is the shipping fee?The shipping fee is 20€, regardless of country and region.
You don't see the answer to your question? Contact us through albumdilusso@gmail.com
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